物流政策

Shipping Rates : FREE 

Countries: US, UK, AU, NZ, PH, HK, SG, CA

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Delivery Timeframes Most orders are produced, dispatched and delivered within 7-15 business days from the date of purchase. Please note that production and processing time is included within this window. There are unforeseen instances where fulfilment exceeds 15 days and we apologise for this.

Embroidered Products Orders containing embroidered items require additional production time due to the nature of the embroidery process. Please allow an extra 3–5 business days on top of our standard production window. Total delivery for embroidered orders is typically 10–20 business days from the date of purchase.We appreciate your patience — embroidery is crafted with care and the wait is worth it.

Couriers: We partner with independent courier services to deliver your orders safely and on time.

Please note: Our courier partners operate independently of Australia Post and are unable to deliver to PO Boxes or Parcel Collect addresses. To ensure successful delivery, please provide a full residential or business street address at checkout.

Orders placed with a PO Box or Parcel Collect address may experience delays or be returned to sender. We recommend double-checking your delivery address before completing your order.

Incorrect Address

If you have entered an incorrect shipping address, please contact us at info@ps23.shop as soon as possible so we can assist you before your order is dispatched.

PS23 is not liable for orders delivered to an incorrect address entered by the customer at checkout. Once an order has been dispatched to the address provided, we are unable to guarantee redirection or recovery of the parcel.

If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping costs at the current applicable shipping rate. We will contact you once the package is received to arrange reshipment. Original shipping fees are non-refundable. For further details, please refer to our Refund and Return Policy.

Customs & Duties (International Orders)

International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Order Tracking Once your order has been shipped to the destination country, you will receive a confirmation email with tracking details so you can follow your delivery. You can also track the delivery in your shop app. Tracking is only available when the product reached the destination country. 

Questions? If you have any questions about your order or delivery, please don't hesitate to get in touch with us at info@ps23.shop